{"xsrfToken":"6f1a542bc46e36bfb64e7442f4e66c202eb9f2b1_lout","branding":{"id":"2","key":"tdh","name":"Tech Department Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7e00e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ccfa4a81-b7f3-4266-b0a4-09ea5b9cf52b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGE5NWRiZC0yZWQ2LTRmNzEtOGJiMC1lMDc1MzRlNzRiZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjZmE0YTgxLWI3ZjMtNDI2Ni1iMGE0LTA5ZWE1YjljZjUyYiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMTk2NTYsIm5iZiI6MTczMjIxOTA1Nn0.Bi8v0REYF-7_oAZ4I85Sr1imglqQKIr22yoOBv29mqw&client=c4a95dbd-2ed6-4f71-8bb0-e07534e74bf8&height=300&mode=fit","bannerMediaApiFileId":"ccfa4a81-b7f3-4266-b0a4-09ea5b9cf52b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"tdh","projectId":10000,"serviceDeskId":2,"name":"Tech Department Helpdesk","description":"<p>Welcome! You can submit a request for the LPS IT department using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"77","name":"Chromebook Check in / out (for librarians)","descriptionHtml":"","callToAction":"Chromebook Check in / out (for librarians)","introHtml":"","icon":10507,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[12],"key":""},{"id":"3","name":"Helpdesk Ticket","descriptionHtml":"","callToAction":"Helpdesk Ticket","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10470,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[12],"key":""},{"id":"89","name":"Report a software bug","descriptionHtml":"","callToAction":"Report a software bug","introHtml":"<p>Report a bug with any of our in house software like the website, Windows RDS, schoolspace, etc. Not for 3rd party software such as Clever</p>","icon":10476,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12],"key":""},{"id":"32","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[12],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"<p>All software that requires a login is required to go through our software approval process. Learn more here <a href=\"https://www.laurel.k12.mt.us/departments/curriculum-instruction-assessment/3rd-party-technology-resources-approval-process\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.laurel.k12.mt.us/departments/curriculum-instruction-assessment/3rd-party-technology-resources-approval-process</a></p>","callToAction":"Request new software","introHtml":"<p>Requesting new software to be used in your classroom</p>","icon":10547,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[12],"key":""},{"id":"38","name":"Request tech move","descriptionHtml":"<p>Please let us know what you need moved. All classroom moves or rearrangements need to be approved by your building administrator.</p>","callToAction":"Request tech move","introHtml":"<p>Please submit this form if you would like to rearrange your classroom or are switching classrooms so we can ensure that your tech setup can still be accommodated in the new, requested configuration</p>","icon":10532,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[12],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"98","name":"Facility Reservation Tech Support","descriptionHtml":"","callToAction":"Facility Reservation Tech Support","introHtml":"","icon":10487,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"29","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"62","name":"Request Form","descriptionHtml":"","callToAction":"Request Form","introHtml":"","icon":10550,"iconUrl":"https://laurelschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Available Tech Requests"}],"orderMapping":{"12":[77,3,31,32,38,89],"18":[62],"4":[38,3],"5":[3,31,32],"9":[31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNGE5NWRiZC0yZWQ2LTRmNzEtOGJiMC1lMDc1MzRlNzRiZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMjAyNTYsIm5iZiI6MTczMjIxOTA1Nn0.L_yayZBohRCMnxbCkeQwSTgwD8sW6mWE4e0cy77wZhc","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"c4a95dbd-2ed6-4f71-8bb0-e07534e74bf8","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}